Help Desk If students are
unable to access or utilize our online course materials, we want to
help. Chandler Online Academy provides students and parents with access
to technology support beyond regular business hours and on the weekends. Before contacting our
Technology Support Staff, take a look at the list of solutions to
common problems below to see if you can figure it out on
your own and get right back to learning!
to be sure you are connected to the internet. If
you are using a wireless internet connection, make sure the setting to
allow a wireless connection is on and your computer is connected. If
you cannot connect to the internet, contact your internet service provider
ensuring you are connected to the internet, click the link and scroll
to the bottom of the page to check your browser settings: System Requirements & Diagnostic
out, shut down, and restart your computer. This simple solution often
solves problems by re-booting your system.
a different browser: sometimes the browser is not or cannot be configured
correctly on the type of system being used. Frequently, using a different browser is a solution
that works if a student is not able to access an image or page in an
online course. Try the most
recent version of one of the following browsers: Mozilla Firefox, Internet Explorer, Google Chrome,
Safari. If it doesn’t work
immediately, be sure to use the System Requirements & Diagnostic tool
for the new browser you are using to be sure it is configured correctly. If you have to change any settings
on the browser to configure it, be sure to shut down and restart your
computer to activate the settings you have changed.
After you have tried these common fixes
and checked your system requirements and are still having trouble,
please contact us for help:
Phone (during regular business hours only):
(480) 812-7190. If you reach our voice mail, please leave a detailed
message with your first and last name, phone number, and a description of the
problem. We will get back to you as quickly as possible and within no more than one business day.
Email (during business hours and evenings/weekends):
Click HERE to email us. Your
information will be sent to our staff and we will respond within 24 hours.