SCOPE

The Systems & Applications Helpdesk team provide technical support and assistance to users, which include K-12 teachers, administrators, support staff, and students. 

ROLES and RESPONSIBILITIES

• Serves as the first point of contact for users needing technical assistance
• Help users with logging into a variety of systems and applications
• Help users with password resets
• Troubleshoot a multitude of technology issues that may arise at the sites
• Perform remote troubleshooting where possible
• Route tickets to an appropriate technician if unable to resolve the issue
• Work on process improvements for all different areas of the Helpdesk