How do I access my Parent Portal?
Please reach out to your school for instructions.
We live the required distance to be eligible for busing. Why is the registration app saying ineligible due to distance?
The application doesn’t always detect the true walking distance from home to school. If you receive this message and feel you are, in fact, within an eligible distance, please submit an Exception Request. See Eligibility
We live under the required distance, but there isn't a safe walking path to school. Please file an exception request in your parent portal. We will assess the area.
Can I still register for the current school year?
You can register for the current school year up until the date the registration opens for the following school year. Once the new year registration opens, you can no longer submit an online request for the current school year. Please call Transportation for help 480-424-8600.
We have moved. How can we get a bus assigned that reflects our new address?
Update your address with your student’s school. You can register again within your portal the day after your student's address has been updated.
Why did I receive an error message when trying to register my student(s)?
Please check that your student’s Infinite Campus account details are correct. Contact your school for more information.
My student is not showing up in my parent portal. Please reach out to your school. There is something that needs to be corrected within their Infinite Campus account.
How do I get my student’s busing details?
Log into your Parent Portal for busing details. The new school year’s information is typically uploaded the week after July 4th. Note: Bus Details will only show for the 'Primary' address. For additional household bus details, please contact Transportation @ 480-424-8600.
What is the cut-off date for the next school year's Transportation Registration? You can register for busing starting April 27, 2026. If you'd like your eligible student(s) to be assigned a bus route by the 1st day of the 2026-27 school year, we recommend getting them registered before July.
My Special Needs student attends an out of district/private day school, but is transported by CUSD. Do I need to register them in the parent portal?
No. Please reach out to your school for more information.
How long does it take for bus details to appear in my student’s Infinite Campus Account?
Typically 48-72 business hours after your student has been approved through Transportation Registration.
Do I need to know my student’s ID number?
Yes, you must have your student’s ID number ready when contacting Transportation.
How will I know my Transportation Registration was submitted correctly?
You will receive a date/time stamp of submission. A message will also be sent to the email address we have on file for you in Infinite Campus.
When will I know if my Exception Request is Accepted or Denied?
Once an Exception Request is reviewed, an email message will be sent to the email address we have on file for you in Infinite Campus. Open Enrollment Exception Requests (students residing within CUSD boundaries but are enrolled at a different CUSD school other than their assigned one) will not be assessed until 4-6 weeks after school begins. This allows time for us to make sure all eligible, Non-Open Enrollment students are accounted for.
I’ve already submitted my Exception Request. Can I change my reason for the request?
No
If my student has a Transportation Request in their IEP, do I register them in the parent portal?
No. Please contact your school to make sure your student's IEP is up to date with the correct transport details. Our routing department will manually assign your student busing, emailing you and the school with the details.
My student does not need and/or qualify for Transportation. Do I still need to go into my portal and register them?
No
My student has an IEP but does not need Specialized Transport. Do I need to register them in the parent portal.
Yes
Our student has dual residences. Do both parents register for transportation?
Yes, both parents will register using their own parent portal. We advise that you make sure both addresses are correctly listed in the student’s Infinite Campus account. Contact your school to make any address changes.
Please note: Only bus details for the Primary address on the account will be seen in Infinite Campus. The additional household will need to contact Transportation for busing details, if applicable.
I marked ‘yes’, but my student no longer needs busing or has never ridden the bus, who should I contact?
The school.
Will my student be removed from the bus roster if they do not ride?
Yes. Transportation will assess ridership each quarter. Students that were registered, but have never ridden in that quarter will be removed from the roster. If you have a special circumstance that temporarily inhibits your student's ridership for an entire quarter, please reach out to Transportation @ 480-424-8600.
My student attends EVIT and will need busing. Do I need to register them online for EVIT transport as well? No. Online Transportation Registration is for busing to and from their CUSD school only. Please reach out to your school's office to sign up for EVIT transport. They will provide EVIT bus details at the start of the new school year.
