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    The Systems & Applications Helpdesk team provide technical support and assistance to users, which include K-12 teachers, administrators, support staff, and students. 


    • Serves as the first point of contact for users needing technical assistance
    • Help users with logging into a variety of systems and applications
    • Help users with password resets
    • Troubleshoot a multitude of technology issues that may arise at the sites
    • Perform remote troubleshooting where possible
    • Route tickets to an appropriate technician if unable to resolve the issue
    • Work on process improvements for all different areas of the Helpdesk


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