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SCOPE
The Systems & Applications Helpdesk team provide technical support and assistance to users, which include K-12 teachers, administrators, support staff, and students.
ROLES and RESPONSIBILITIES
- Serves as the first point of contact for users needing technical assistance
- Help users with logging into a variety of systems and applications
- Help users with password resets
- Troubleshoot a multitude of technology issues that may arise at the sites
- Perform remote troubleshooting where possible
- Route tickets to an appropriate technician if unable to resolve the issue
- Work on process improvements for all different areas of the Helpdesk
- Aimee Burr
- Rachel Cardenas
- Ariana Estrella
- Isabeau Evans
- Tori Fortney
- Jonathan Garcia
- Isaac Gordon
- Sandi Kornegay
- Scott Krause
- Thomas Nadel
- Benjamin Uriarte
- Ciji Yungdahl
